Quality Policy
Our Main Goal
In line with the constantly rising values of our customers; to provide the highest customer satisfaction by meeting the variable needs, requests and conditions in line with their expectations.
To gain the satisfaction and loyalty of more customers by offering high quality products and services, and thus to increase our market share and competitiveness by improving our car rental services.
In order to better fulfill our responsibilities towards our employees, society and the environment in these activities,
Our principles;
• To advance by aiming at the happiness of the society, the development of our brand, and customer satisfaction,
• To fulfill the requirements of our ISO 9001: 2015 Quality Management System with the conscious and responsible work of all our personnel, to continuously improve our effectiveness by constantly checking our compliance and competence,
• To ensure the stability of individual development and satisfaction by supporting and motivating the knowledge and experience of our employees, who are the source of our strength, with continuous training,
• Evaluating all activities with a process approach in order to obtain more effective and efficient business results in a short time and to continuously improve them,
• To establish business relations based on mutual benefit and trust with our suppliers, for the satisfaction of our customers, by following the developing science and technology.
Our business will achieve success as long as we work and move forward with faith, as the ERNAZ FAMILY, by adhering to the law, with the understanding of Total Quality Management and its basis, “the development of the individual is the development of the society”.
We accept the participation and contribution of the ERNAZ FAMILY to our Quality Policy, which focuses on development in the change of the globalizing market, as the guarantee of our stable and successful future.
